Frequently asked questions
Can I change the delivery address on my order?
As a rule, we can't change the shipped address once the order has been placed. All orders go straight into production meaning they can't be altered once placed.
Can I change the personalisation on my order?
All orders go straight into production once they have been placed. As all of our items are personalised, we cannot change the text once the order has been placed. So make sure you supply the correct details when ordering!
Where is my order?
For delivery times, please check out Delivery Information
You should get an email when the order has been shipped, along with tracking info!
Do you do custom orders?
Yes, we do! If there is something specific you have in mind that you can't see in our store, get in touch and we can see if we can help!
Can I send the item straight to the recipient?
No problem! Just pop their address as the shipping address, and add a gift note to make sure they know who its from.